Service Quality Analysis
Measure how well you perform in terms of delivery! Then set benchmarks and track your progress. Our intuitive tool covers all the KPIs that really matter.
How good are you really? Find out!
Wismotion Service Quality Analysis (SQA) is an out-of-the-box analytics solution designed to measure logistics and delivery performance. Our goal is to help merchants to improve both operational efficiency and customer service.
Wismotion SQA measures the following components across time, service providers, and destinations:
- Reliability: Is delivery service consistent? Are services offered in an accurate, timely way?
- Responsiveness: Are customer needs met? What is the response time? How quickly are issues resolved?
- Communication: What is the level of customer engagement between purchase and final delivery?
TAKE STOCK
Analyze pre-defined performance metrics, using a clear, intuitive dashboard.
BENCHMARK
Compare your performance to industry peers to understand how your organization needs to adjust.
IMPROVE AND GROW
Make changes in your delivery service and measure the short- and long-term impacts.
More within the platform
Real-Time Transportation Visibility
Uncover data-driven insights and opportunities for improvement – from optimizing your supply chain to managing customer expectations.
Delivery Experience Management
Give your customers the best possible delivery experience. This not only reduces complaint volume, it increases customer lifetime value – sustainably.