Packoplock improves efficiency and customer experience with Wismotion
Packoplock is a leading Nordic provider of packaging materials and logistics solutions with customers in Sweden, Denmark, Finland, and Norway. Since its founding in2007, the company has experienced strong growth. They offer a wide range of packaging and packing products targeted at small and medium-sized businesses(B2B), such as smaller e-commerce companies, stores, and warehouses.
The company is committed to continuous development and efficiency improvements, which has led to several significant investments in internal structures in recent years. “We have made big investments to strengthen our processes, and now it’s time to start reaping the rewards,” says Thomas Samson, Logistics Manager at Packoplock.
Challenges
Before implementing Wismotion, Packoplock faced challenges in efficiently monitoring and tracking shipments and deliveries from multiple carriers, which affected various parts of the organization — including customer service, the logistics department, and the collaboration with external 3PL customers.
Packoplock previously lacked a centralized system for tracking shipments in one place, which required the company to use multiple systems and carrier portals to find information. With 15,000 shipments each month, Packoplock realized they needed a solution to simplify and streamline their daily operations while continuing to meet increasing customer expectations.
Reduced response time for customer service
Solution
Packoplock implemented Wismotion to get a simple yet comprehensive solution that provided complete control of deliveries and returns – all in one place. By integrating Wismotion with Packoplocks Warehouse Management System (WMS), they achieved real-time visibility over all shipments for their five companies and their external 3PL customers, creating an efficient and user-friendly solution that supports different parts of the organization.
From the first contact to implementation, it took only a month, thanks to a very smooth collaboration between Wismotion and Packoplock. Thomas Samson from Packoplock describes the collaboration as both efficient and customer-focused: "Wismotion has been a fantastic partner that supported us all the way, which has helped us make the system work exactly the way we wanted."
Wismotion helps us make better decisions and optimize our deliveries.
Thomas Samson
Results:"Increased efficiency and customer satisfaction"
Implementing Wismotion has led to several tangible improvements for Packoplock, strengthening both their operational efficiency and customer experience. With a centralized platform for transport monitoring, tracking, notification, and analysis, Packoplock has been able to optimize internal processes, reduce the time spent on customer service inquiries, and improve control over the entire supply chain. These improvements have not only streamlined operations, it also helps to continuously meet the demands of both customers and the market.
“Since we have all carriers and tracking in one system, our customer service response time has decreased from around 30-40 seconds to closer to 5-10 seconds, which is an improvement of about 80%. Faster handling creates a better experience for our customers.” – Thomas Samson
Download the full customer case here:
The solution
Real-Time Transportation Visibility
Uncover data-driven insights and opportunities for improvement – from optimizing your supply chain to managing customer expectations.
Delivery Experience Management
Give your customers the best possible delivery experience. This not only reduces complaint volume, it increases customer lifetime value – sustainably.
Service Quality Analysis
Measure how well you perform in terms of delivery! Then set benchmarks and track your progress. Our intuitive tool covers all the KPIs that really matter.